Returns & Remediation — Customer-Friendly Policies for Every Order
At AllMyPeptides, we back every batch with clear, fair customer-friendly remediation policies. If something is not right — a discrepancy with the COA, a damaged delivery, or an incorrect item — we make it right immediately. No disputes, no delays.
Out-of-Spec Batch Guarantee
Every batch we ship is independently HPLC-tested and matched to a published Certificate of Analysis. If your independent laboratory testing shows a result that differs materially from our COA, we offer:
- Immediate replacement — A fresh batch from a different lot, shipped same day at our expense
- Full refund — Complete refund to your original payment method within 3-5 business days
- Methodology review — Our quality team will review your test protocol to identify any procedural differences
To claim: email support@allmypeptides.com within 14 days with your order number, lot number, and independent test documentation.
Damaged or Incorrect Deliveries
If your order arrives damaged, incorrect, or with broken seals, contact us within 48 hours with photos. We will ship a replacement immediately — no need to return the original item.
Refund Policy
- Out-of-spec batches — Full refund or replacement (your choice) with supporting test data
- Damaged/incorrect items — Full refund or replacement when reported within 48 hours
- Pre-dispatch cancellations — Full refund if cancelled before shipping
- Processing time — Refunds processed within 3-5 business days to original payment method
Our Quality Commitment
Remediation is rare because we prevent issues at source. Every batch is triple-checked: in-house QC, independent HPLC, and manual review before release. Our 99.1% customer satisfaction rating reflects this commitment. When issues do occur, we treat them as seriously as you do.